How to send debug information to ImperiHome support ?

ImperiHome comes with a troubleshooting helper function that we called “send debug log”.

When you have a problem with the app and contact us, we may ask you to send us your debug logs, to help troubleshooting your problem efficiently. Debug logs of course do not contain any personnal information, nor any login/password.

Here are the steps to send them to us :

 

1 – Launch ImperiHome as usual

2 – Reproduce the problem you are facing (which can be an error message or anything)

3 – Go to the app's settings, then ‘General preferences’

     

4 – At the bottom of the screen, touch the “Send debug logs now” (a “Sending debuglog…” message should be shown)

 

5 – Exit the app ‘using multiple ‘Back’ key press)

 

6 – Go to the android app history

you generally have a button for it (see below) or try a long-press on the home button

 

7 – Ensure ImperiHome is not running anymore in the history by swiping the app out of the android app history

 

8 – Start ImperiHome again. You will be show a popup asing you if you want to send us a crash report; select “Send”

 

 9 – Debug ID

If you are communicating with the ImperiHome Support by e-mail, you can indicate the “Debug ID” that will help us finding your logs in our systems. The DebugID is a random value generated on the first application start. You can find it in the about screen :

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