How can I send IPX800 / EcoDevices data to ImperiHome support ?

When you contact ImperiHome's support, it happens that we ask you to send us your ipx800 data so that we can try to diagnose your problem or support your particular configuration.

Here is how to get the data.

 

  1. Get your IPX800 IP address, let's say it is X.X.X.X
  2. Then call the following URLs and record the XML result in a dedicated file: http://X.X.X.X/globalstatus.xml
  3. Simply put the data in text files and send them to us in an email attached to your response.

 

That's all !

 

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